IMPORTANT: Each card has its own terms and condition set by its long distance carrier. Please click on the card(s) you are interested in and read that card's specific information BEFORE you make a purchase.

Are calls to cell phones more expensive?
Yes, calls to cell phones cost a few cents more on most phone cards.

Can I use my Phone Card to dial another country other than the country I bought the card for?
Yes, however, the rates vary on a country by country basis.

If my phone card expires can I be reimbursed for the unused portion?
No, please make sure to exhaust your phone card prior to the expiration guidelines outlined by each card. Please click on the card(s) you are interested in and read that card's specific information BEFORE you make a purchase.

Is it safe to purchase your service over the internet.
Yes, Our technology makes it possible for sensitive data to be safely transmitted over the internet. The information is encrypted using proprietary and secure socket layer (SSL) technology.

Is there a connection fee for the phone cards?
Depending upon what card you are purchasing there could be a connection charge. Please click on the card(s) you are interested in and read that card's specific information BEFORE you make a purchase.

How can I see my account information?
You can view your account information by logging into our website. We will save your account activity for 3-4 weeks. After that we delete the data and have no record of your account activities.

How do I use my phone card?
Dial the local access phone number from the city closest to you. You may also use the toll free access number but is may result in additional charges, please se card description for details. When prompted , enter the authorization code or (PIN). When prompted, dial the destination number. For calls within the United States dial the Area Code + Number, for international calls dial 011+Country Code + City Code + Number.

Can I recharge my phone card?
No, you cannot recharge your phone card. You may always purchase another one by visiting our website. When reordering , simply make your purchase selection and enter your LOG-IN information. Your new phone card(s) will be issued immediately.

Can we use phone cards from a Pay Phone?
Yes, calls can be made from a Payphone. Some cards charge an additional fee for calls made from payphones.

Other Questions?
If you have other questions, please call our customer service at toll free 1-866-789-5789 or email us at info@prepaidia.com.